Privacy Policy

Last updated: April 2026

Boab Healing respects your right to privacy and is committed to protecting your personal and health information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how Boab Healing collects, uses, discloses, stores and protects your personal information when you interact with our website, book sessions, or receive our services in Pallarenda, Townsville.

What personal information do we collect? We may collect:

  • Contact details (name, email, phone, address)

  • Health and wellness information relevant to your sessions (including details about stress, tension, emotional wellbeing or medical history)

  • Booking and appointment records

  • Payment details (processed securely through third-party providers)

  • Website usage data (such as cookies and analytics)

How do we collect your information?

We collect information directly from you when you:

  • Complete a contact or booking form

  • Attend a session or consultation

  • Subscribe to our email list or free resources

  • Interact with our website

How do we use your information?

We use your personal and health information to:

  • Provide and deliver our healing services (Spinal Flow, Spinal Energetics, Reiki and other modalities)

  • Communicate with you about appointments and care

  • Improve our services and respond to your enquiries

  • Send occasional updates or resources (only with your consent)

Disclosure of your information

We do not sell your information. We may share it only with trusted service providers (such as booking systems or email platforms) who are bound by confidentiality. We will never disclose your health information without your consent, except where required or permitted by law.

Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure. All data is stored securely, and we regularly review our practices.

Access and correction

You may request access to or correction of the personal or health information we hold about you. Please contact us and we will respond within a reasonable time.

Complaints

If you have a privacy concern, please contact us first so we can resolve it quickly. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies and website tracking

Our website uses essential cookies to function properly and optional analytics cookies. You can manage your preferences through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on our website.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please email Dani at hello@boabhealing.com.au

Thank you for trusting Boab Healing with your care. We are committed to handling your information with gentleness, respect and integrity.